Refund Policy

Refund Policy

At The Coco Company, our goal is to ensure that every customer is completely satisfied with their purchase. If for any reason you are not satisfied with your purchase, please contact us within 24 hours of receiving your order to discuss the issue.

We will gladly offer a refund or exchange for any item that is found to be unsatisfactory due to a mistake on our part, such as an incorrect order or a defective product. In such cases, we will cover the cost of return shipping.

However, we are unable to offer refunds or exchanges for products that have been consumed or damaged after delivery. 

If you need to request a refund or exchange, please contact us at info@thecococompany.com and provide your order number, the reason for your request, and any supporting documentation if applicable.

We reserve the right to refuse a refund or exchange if the item is not returned in its original condition or if it is determined that the issue was not caused by a mistake on our part.

Thank you for choosing The Coco Company for your bakery needs. We appreciate your business and are committed to providing you with high-quality products and exceptional service.